On The Glow Studio Policies

Cancellations

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Boulevard are subject to the following terms:

  • You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.

  • Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).

  • If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).

  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

  • As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

  • To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.

  • Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.

  • Applicable taxes will be retained and remitted

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged 100% for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Sick Policy

If you are feeling sick and are unable to make it to your appointment, please let us know as soon as possible. Due to the close proximity during services please do not come in if you have a cold, flu, or other contagious illness. . Please note we have the right to refuse preforming a service if you come in sick. This is to protect the therapist as well as other clients.

Groupon Policy

Please note we only take one Groupon per person. We do not accept vouchers for multiple services purchased by one person. If you do not show for your appointment or are a late cancel, we reserve the right to redeem your groupon to cover your appointment time.